Returns and refunds

Request a return within 5 days

Contact STS GROUPS within 5 days of delivery to initiate a return request. Normal returns must be sealed and unopened.

Damaged or leaking deliveries

If transit damage, a broken jar or leakage spoils the product, the store provides a 100% refund after reviewing the damage. The sealed-pack condition does not apply where delivery damage has broken the seal or packaging and spoiled the product.

If the product remains safe and only the packaging is damaged, contact support for replacement assistance. Please share your order reference and photos of the jar, product and packaging so the store can review the issue.

Support and refund progress

Return requests and refunds are handled by the store; submitting a request does not mean the refund has already completed. Support will confirm return instructions, the approved resolution and the expected refund processing time.

Contact WhatsApp support: +91 89993 26044 or stsgroups998@gmail.com. Never send a card PIN, UPI PIN or OTP.

Contact +91 89993 26044 or stsgroups998@gmail.com for assistance.